Never Far about this thing, plainly

One page, so you don't have to take our word for it.

Most products hide this part. Here it is first: who runs it, where your words sit, how money works, and how you leave with everything.

Version —

Who runs this

It is one person. No investors, no growth team, no board writing the roadmap. You would find that out anyway, so here it is up front — and here is what it actually means for you:

If a one-person product is not what you want for something this personal, that is a fair reading. Take the export and go: it is free, and it does not need us.

What your words are, technically

Not a policy — a property of how it is built. Every note, photo, recording and letter is encrypted on your device with a key derived from your password. We store cipher.

We can read
Your email, when you write, and the one name you choose for a card («Mom»). That is the envelope.
We cannot read
Anything you wrote, photographed, recorded, or scheduled as a letter. Support cannot recover your password, because there is nothing on our side to recover it from.
Exceptions
Voice transcription sends that one recording to a speech API while you use it — described in full on the privacy page. Greeting cards are stored so they can arrive on their own; sealed cards are not.

How money works

You pay Creem, not us. Creem is the merchant of record: they take the card, handle sales tax, and send the receipt. Your card number never reaches our server — we never see it, and we could not store it if we wanted to.

There is no subscription. $49 buys a year of Guard; when the year ends it simply ends. Nothing renews itself, nothing is charged quietly, and your writing never gets locked away — export stays free on every plan, including after it ends.

30 days, no questions. Reply to your receipt, or write to hello@neverfarapp.com from the address you signed up with, and the refund goes back the same way it came. A refund revokes Guard; it never touches your records.

What we keep after you leave: the receipt record, because tax law requires it. It contains an amount, a date and your email. Not one word of what you wrote.

How it is kept

One server, one SQLite file, no cloud vendor in the middle. Every day a snapshot is taken of the database and checked — opened, verified, counted — because a backup nobody has read is not a backup. Seven are kept, then the oldest goes.

Photos and recordings are pinned to a note the moment they are saved, so they are mirror-copied once and left alone. Losing the server loses a day at most, never the file you sent last year.

If you want to check this instead of trusting it: npm run backup prints the snapshot it just wrote, its size and how many accounts it contains.

If you forget your password

We can't email you a reset link, because there is nothing to reset — we never held your key. What does work is a recovery code: it wraps the same key a second time, so using it reopens your notes instead of replacing them.

Make one while you are signed in and keep it with your passport. If you lose both the password and the code, the writing is gone — we would rather say that here than discover it with you later.

If this ends

90 days' notice, by email, to everyone with an account. Export stays open until the last day, and it stays free.

The export is a standard archive that opens offline with your password — it does not phone home, does not need a licence, and will still open in twenty years. Test it before you trust it: it is in the app, on the free plan, right now.

Leaving

Take everything: one click, any plan, forever.

Delete your account: Settings → Delete account. It asks for your password, then removes your records, photos, recordings, letters, cards, guardians and the account itself in a single transaction. We tell you plainly what happens and do not make you email support to be forgotten. What remains is the receipt record described above, and the snapshots above — kept seven days, then gone for good.

What this is not

Not a safety monitor. Not an emergency service. Not a welfare check. A guardian receives the last thing you wrote — possibly days old — never your current condition. If you are worried about someone, call them. If you think someone is in danger, call 911.

Reaching a human

hello@neverfarapp.com — it is one person, so it may take a day or two, and I will not pretend otherwise with an autoresponder promising «within 2 hours». Bugs, refunds, privacy questions, or just telling me the product is wrong about something: same address.

What changed lately

Kept short and honest. If a version number appears in a bug report, this is the list it refers to.